Customer Success Officer

The British Pharmacological Society is recruiting for a self-motivated Customer Success Officer to join the team.

Salary: Grade F, Step 1 (£35,493) – Step 3 (£37,665), depending on experience

The Customer Success Officer reports into the Business Development team at the British Pharmacological Society. The Customer Success Officer will work with the Head of Commercial Operations, Sales Manager and other Society staff and the Society’s members to ensure our customers fully realise the potential of our online prescribing products. This is a varied role, working collaboratively with a wide range of stakeholders and helps to deliver the BPS Assessment (BPSA) suite of products (https://bpsassessment.com).

The Customer Success Officer will make sure that customers are fully utilising the BPSA platform and services and making the most of their subscriptions.  They will be responsible for driving the renewals processes, including contracting and invoicing.  They will also develop and administer BPSA customer user groups, including producing newsletters and updates.  All members of the BPSA team participate in the delivery of our exam products, for which full training will be given.

You will have solid experience of using CRMs and of customer-facing roles. You will have excellent organisation, prioritisation and communication skills. Those with an interest or background in the life sciences or healthcare sector may find the environment particularly rewarding. We encourage innovative and creative thinking to enable us to constantly develop and improve our products.

The team at the Society is fun and dynamic, and this role would be well-suited to someone who thrives on working in a collaborative setting.

This is a hands-on role that will allow the right candidate to have autonomy over their role.

Read the full job description and person specification.

How to apply

We strongly encourage candidates to apply early for this post. The closing date for applications is 16^th March 2025. Interviews will be conducted during the week commencing 31^st March.

To apply, please send a CV along with a covering letter explaining how your experience is relevant and why you would like to work at the British Pharmacological Society to PeopleAdvisory@mks.co.uk quoting job reference BPS-Team-CSO1. 

The Society sees tremendous value in having a diverse workforce, therefore we welcome and encourage applications from everyone regardless of age, gender, ethnicity, sexual orientation, faith or disability. All applications are anonymised when reviewed by the Hiring Panel.

Applicants must reside and have the right to work in the United Kingdom, the Society cannot offer sponsored visas.